Location: Horsham, Pennsylvania, US

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 To provide support to the Associate Director in order to maintain the daily operations of contract regional monitors, maintain study-specific timelines, and ensure clinical research is in compliance with all applicable regulations. Able to support an Associate Director and 30 contractors with their expense reports, travel calendar, etc.


ABOUT THE POSITION

Performs office functions such as setting up and maintaining files; answering calls and e-mails; directing callers to appropriate organizational staff; arranging meetings, conferences and travel; receiving, referring and answering mail. Reviews and prepares documents for distribution within and outside of the organization; provides customer service and answers questions related to office operations and established policies and procedures. Gathers, compiles and reports on information relevant to assignments.
 
Essential Duties & Responsibilities

1. Provides administrative support to the manager and additional department members such as, telephone coverage, routine correspondence, appointment scheduling, travel arrangements, expense report preparation, mail and fax distribution and development of PowerPoint presentations. Organizing meetings and event planning. 50%
2. Assists with information gathering, report preparation and creation of presentations. 20%
3. Answers questions regarding departmental or general organization information. Refers callers/inquiries to appropriate source for more in-depth questions.
4. Maintains department files; completes required department paperwork; processes invoices, assists with department budget preparation. Audits department files for accuracy and completeness. 15%
5. Follows Safety, Health, and Environmental policies and procedures. 10%
6. Other projects and duties as required/assigned 5%

Level of Authority

Provides high levels of customer service; maintains records, compiles reports and information; has a high level of interaction at many organizational levels.

Travel Requirements

Infrequent domestic travel required. Less than 5% of time to local facilities.

Position Requirements
Education Required: High School diploma or GED required.
Education Preferred Formal training in office procedures or current software systems is helpful.
Experience Required: Three years related office experience is required.
Experience Preferred: Minimum one year previous related experience in similar department/function
Specialized or Technical Knowledge Licenses, Certifications needed: Strong computer skills in current software programs including Word, Excel, and PowerPoint are required.

Physical Requirements Frequency

1. Able to sit for extended periods of time Frequent
2. Able to use general office and telecommunications equipment Continuous
3. Capable of meeting employee attendance requirements Continuous

Interpersonal
• Demonstrates the ability to establish and maintain good working relationships

Analysis
• Demonstrates strong analytical and problem solving skills with regards to forecasting changes and product replenishment

Communication
• Demonstrates excellent oral and written communication skills (in meetings, response to general questions)

Performance Competencies

Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgment; Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; Sought out by others for advice and solutions.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services; Acts with the customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect.

Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning; Seizes more opportunities than others.

Business Acumen: Knows how businesses work; knowledgeable in current and future policies, practices, trends, technology, and information affecting his/her business and organization; Knows the competition; Is aware of how strategies and tactics work in the marketplace.

Pay rate

 $20-$22/hour